Meet Our Staff

At Freeman Plastic Surgery, we always go the extra mile to educate and support our patients during their experience with us. Dr. Mark Freeman has gone to great lengths to assemble a plastic surgery team from the Idaho Falls and Jackson Hole areas. The team consists of highly trained and experienced support staff that are dedicated to your needs.

To get to know us in person, request an appointment online so we can explore your cosmetic options together.

Kim, Patient Care Coordinator/Business Manager

Kim, Patient Care Coordinator/Business ManagerKim assists new patients in coordinating surgical consultations and scheduling surgery, and she is always available to discuss the financial aspects of your procedure. Kim is happy to answer questions about the surgical procedures we offer as well as our many non-surgical options. She is dedicated to making sure that your experience at Freeman Plastic Surgery is positive and enjoyable, taking the stress out of scheduling and financing so you can focus on the exciting changes to come! Kim is a proud mother of 4 and has been working with Dr. Freeman for over 14 years.

Nancy, Nurse Practitioner

Nancy, Nurse PractitionerNancy Olsen is Dr. Freeman’s first associate at Freeman Plastic Surgery. As a nurse practitioner, she is a skilled and knowledgeable injector with an aesthetic eye to assess each individual’s needs. Nancy is continually learning new techniques in non-surgical rejuvenation in the following areas:

  • Injectable fillers (JUVÉDERM®, Restylane®, and RADIESSE®)
  • Toxins (BOTOX® Cosmetic and Dysport®)
  • Laser hair removal
  • Skin care product lines such as Obagi®

Nancy is well known for her special devotion to her patients’ needs, as well as for taking the time to find treatments that are effective while fitting a patient’s budget and lifestyle.

Lori, Registered Nurse

Lori, Registered NurseAn RN of 3 decades, Lori boasts incredible experience in patient care. She enjoys the client advocacy element of nursing and aspires to empower and educate every patient she advises. Although she loves all procedures we offer, her favorites include BOTOX® Cosmetic, fillers, CoolSculpting®, and the Halo® laser. She’s seen firsthand the transformative effects these services can have on our patients. Lori is a proud mother of 3 and grandmother.

Pam, Registered Nurse

Pam Silzy, Registered NursePam has a Bachelor of Science in nursing and has worked with Dr. Freeman for several years in the surgical field. Pam has been working as a nurse for more than a decade in post anesthesia care. Not only is she a skilled nurse, but she now offers aesthetic treatments to her patients. She is excited to offer CoolSculpting, lasers and many other aesthetic services.

Pam enjoys the outdoors, traveling with her family, and loves more than anything the title “Grandma!”

Cortney, Front Desk

Cortney, Front DeskCortney is one of the first faces that will greet you at our office. She greets patients with her friendly smiles and high energy. She loves interacting with patients and making them feel comfortable. She works in our front office, assisting in various areas such as scheduling appointments, handling patient information, medical records and product sales. Cortney has worked in the medical field for over 14 years.

Letecia, Surgical Assistant

Letecia, Surgical AssistantLetecia has worked with Dr. Freeman for over 10 years. Her time is spent with patients through the entire operative process. She helps prepare the patients for surgery, assists Dr. Freeman in the operating room as a Surgical Assistant and cares for the patients post operative. Letecia loves working with patients and directing them through a positive surgical experience as well as the many other services we provide.

Kayla, Patient Care Coordinator for Dr. Hagan

Kayla Charles, Patient Care Coordinator for Dr. Hagan

Kayla is a licensed practical nurse with a passion for plastic surgery and aesthetics. She began working in the Freeman Plastic Surgery surgical center before dedicating herself to assisting Dr. Hagan and his patients. She enjoys coordinating the care of patients through their surgical journey beginning with consultation, scheduling, pre-op instruction and post-op care. Outside of work she loves spending time with her four children, painting, and playing the piano.

Rosa Palacios, Front Desk/ Reception

Rosa Palacios, Front Desk, ReceptionRosa joined the Freeman Plastic Surgery team in 2021. Rosa is fluent in English and Spanish and loves to greet our guests in the language of their choice! She is a trusted member of our front desk team, and Dr. Freeman has entrusted her with much of what you will see when you check-in and check-out, as well as the experience you receive when you call our office. She aspires to make patients feel welcome and comfortable in the office. She has always been amazed by the plastic and reconstructive surgery environment, so being a part of it and helping others is something she enjoys. Seeing our patients’ transformation at the hands of the amazing doctors and aesthetician brings joy and excitement not only to the patients but everybody in the office! Our entire team at Freeman Plastic Surgery strives to provide you with caring and personalized service to help you look and feel your very best. We take pride in the long-term relationships we create with each and every one of our patients.

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